My husband and I just moved to Florida six months ago and were told by a broker that Humana is a popular insurance in our area. We are meeting with someone this morning about changing to a different company. We should have read the reviews before committing to Humana. If you can get through to a representative you can be sure they will give you false information. They are poorly trained and don't know anything. While looking for a new physician I called to see if his office was in network. They told me no when in fact he is.